Frequently Asked Questions

Why is the xxx model not in the phone model list?


If the phone model on our site aren’t in our list; it means they have been removed due to supply problems. You can browse the suitable phone models from the list on the right by clicking on any product.
As our stocks are updated, we add them to our list. Stay tuned to avoid missing our update announcements.



Only iPhone models?


No, it's not just an iPhone; we also have Samsung, OPPO, Huawei, Xiaomi models. You can click on any of our products and see the appropriate phone models from the list on the right and order online.



When will my shipping arrive?


Our product delivery time is *10-15 working days*. Noting that the shipping delays that may occur during the pandemic period are due to shipping companies, not by us; In this process, we take refuge in your understanding.



Why don't all phone models have experience images?


The mockups on our site are used to represent the designs. All models will be added over time. In order to avoid any misunderstanding, we continue to add a third visual (experience, examples from snapshots) to our images on the site as an experience image. All will have healed over time.
For now, you can check out our customer satisfaction by featuring #WUGUlovers on our Instagram account @wugustudio.



"Do you send it abroad?


Yes, we can ship products abroad. The shipping fee varies according to the country to be sent



Cooperation with influencers


You can get detailed information from Instagram DM or [email protected]



Our working hours;


Weekdays: 09: 00-18: 00 For a faster communication; you can contact us via Instagram DM.
Our Instagram account;@wugustudio



WUGU Family