Returns And Exchanges

Dear WUGU lovers;



We want you to know that we’re doing our best to ensure that our orders reach you completely and on time.



But sometimes everything may not go well :( Therefore, if there is a problem with the product you bought, we will do our best to fix it and make sure.



If you would like to exchange/return an item; please contact us within 10 days of receiving your order via [email protected] and our Instagram account; @wugustudio



If there is any mistake; please take photos of the defective or wrong item sent to you and provide us with a description.



Refunds made without stating a reason or contacting us in advance will not be refunded.



Refunds for returned products; It will be made with the payment method you used when placing your order.



Please note that all shipping costs for returning the product are at the customer's expense.



The returned product mustn’t be used and send it to us in its original packaging.



Please write "RETURNED ITEM" on the packaging to avoid some misunderstanding.



If you have any further questions regarding the return of the product, do not hesitate to contact us at [email protected]



Best regards,
WUGU Family